FREQUENTLY ASKED QUESTIONS

SHIPPING AND INFORMATION PAYMENT

• How can I track my order?

  Once your order is shipped, you will receive a confirmation email with a tracking link. Simply click on the link to monitor the real-time status of your delivery.

• What is your return policy?

  You can initiate a return within 30 days of receiving your order. We want to ensure you have ample time to assess your purchase and experience the quality of our leather goods.

• Are your leather products genuine?

  Absolutely! We take pride in offering only genuine leather goods. Each item is crafted with precision and made from high-quality materials.

• How do I determine the right size for my shoes?

  Refer to our Size Guide for detailed instructions on measuring your feet. If you have further questions, our customer service team is ready to assist.

• What payment methods do you accept?

  We accept various payment methods, including credit cards, PayPal, and other secure payment gateways. Choose the option that suits you best at checkout.

• Can I modify my order after it has been placed?

  Unfortunately, once an order is confirmed, we cannot make changes. Please review your order carefully before completing the purchase.

• How can I subscribe to your newsletter?

  Simply enter your email address in the subscription box on our homepage, and you’ll be the first to receive updates, promotions, and exclusive offers.

• Do you ship internationally?

  Yes, we offer international shipping. Shipping costs and delivery times may vary based on the destination. Please check our Shipping Information for details.

• What should I do if my item is damaged upon arrival?

  Contact our customer service team immediately, providing photos of the damaged item and packaging. We’ll initiate a prompt resolution.

• How can I return a gift?

  Gifts can be returned by initiating the return process through the purchaser’s account. A refund will be issued to the original payment method.

• Are discounts applicable to sale items?

  Typically, discounts are not applicable to sale items unless explicitly stated. Check the promotion details for specific terms.

• Can I change my shipping address after placing an order?

  To ensure a secure transaction, we cannot alter the shipping address once the order is confirmed. Please double-check your details before completing the purchase.